Return Policy

Our Return Details:

• Return address: 1713 N Missouri St, West Memphis, AR 72301, United States
• Returns period: You have 30 days from the delivery date to return your products.
• Restocking Fees: There are no restocking fees.
• Processing Time for Refunds: Refunds will be processed within 7 business days of receiving your return.
• Shipping costs for returns: The shipping costs for returns will be free for the customers, there will no cost for the customers. We will pay the return shipping cost as we always want to you have the best shopping experience.

Return Policy Based on Delivery Day:

Our returns policy is designed with fairness and transparency in mind, focusing on the delivery date rather than the date of purchase. This approach ensures that you have enough time to evaluate your purchase. If your item is in transit more than the 30-day return window, we will adjust your return based on the delivery date. The return period starts from the day you receive your item.

Conditions for Returns:

1. Cancel order:

   • To cancel an order before it has been shipped, please contact our customer service team at support@furnitureconnection.store
   • We will confirm your cancellation and refund you to the original payment method.
     
     

2. Damaged On Arrival:

   • Check your order upon delivery.
   • For items damaged in transit, please contact us immediately with a description of the damage and, if possible, photos.
   • We will arrange a return, replacement or refund at your choice.
     
     

3. Defective Items or Warranty Claims:

   • For manufacturing defects or problems arising after use within the warranty period, please contact our customer service at support@furnitureconnection.store
   • We will assist you with the warranty claim process, which may include repair, replacement or refund according to our warranty terms.
     
     

4. Change of Mind:

   • Items can be returned within 30 days of delivery if you change your mind.
   • Returned items must be in original, new unused condition with tags and original packaging.
   • Please contact our support team to start the returns process.
     
     

5. Exchange:

   • For exchanges, follow the same returns process as for a change of mind.
   • After the return has been accepted, place a new order for the desired item.
     
     

6. Wrong Product Received:

   • If you receive the wrong product, please contact us immediately.
   • We will arrange a return and send the correct item at no extra cost.
     
     

Submit a Return:

1. Contact Us: Email at support@furnitureconnection.store with your order number and the reason for return.
2. Return Authorization: We will review your request and provide you with a return authorization and shipping label if applicable.
3. Pack and Ship: Return the item in its original condition and packaging. Follow the instructions for returning to the address provided.
4. Attach Required Documents: Include the return authorization and any photos for damage or defect claims with your return.

Refunds: Upon receipt and inspection of your return, we will inform you of the refund decision. Approved refunds will be processed to the original payment method within 7 business days.

 

Contact Us:

Call us: +1 870 732 3300

Email us: support@furnitureconnection.store

Visit us: 1713 N Missouri St, West Memphis, AR 72301, United States

Working Hours: Monday - Saturday 09:00 AM - 06:00 PM

You can reach us 24/7 just by filling a simple Contact Form